Shipping policy

Processing & dispatch

Orders are generally processed and dispatched within 1–2 business days of your order being placed.

Please note that orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotions or holiday seasons, dispatch times may be slightly longer. If there are any unexpected delays with your order, we will do our best to keep you informed.

Shipping within Australia

We currently ship our products Australia-wide.

Shipping costs are calculated at checkout based on your order and delivery location. Available delivery options and estimated delivery timeframes will be displayed at checkout.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

Delivery timeframes are estimates and may vary depending on your location, courier delays, weather, public holidays or other circumstances outside of our control. You can check estimated delivery times with the relevant postal service.

Incorrect address

Please ensure your delivery address is correct before completing your order.

If an order has been returned to us because an incorrect or incomplete address was provided, additional postage may be required to resend your order.

If you notice an error with your delivery address immediately after placing your order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee that an address can be changed once an order has been dispatched.

Please contact our email: info.byeloiseclaire@gmail.com

Lost, damaged or missing orders

If your order arrives damaged, is missing an item or does not arrive within a reasonable timeframe, please contact us as soon as possible with your order number and details of the issue.

We will work with you and the delivery provider to investigate the issue and find an appropriate resolution.

Your rights under the Australian Consumer Law are not affected by this Shipping Policy.

Products sold to Australian consumers are covered by applicable consumer guarantees, including rights relating to products that are faulty or do not meet the required standards.

Authority to leave

Where available, customers may choose an authority-to-leave delivery option through the relevant delivery provider. By selecting this option, you acknowledge that the parcel may be left in the nominated location without a signature.

We recommend choosing a secure delivery address where possible.

Click & Collect

If Click & Collect is offered, your order will be available for collection from By Eloise Claire in Warwick, Perth - once you have received confirmation that your order is ready.

Please do not attend for collection until you have received your collection confirmation.