Policies
Privacy policy
Last updated 20 August 2026
This policy explains what BEC collects, why, and what we do with it. We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles.
What we collect
When you create an account we collect your name, email address and, if you provide it, your phone number. When you place an order we also collect the delivery address you enter.
We do not collect or store your card details. Payments are handled on Stripe’s own hosted checkout page, and your card number never reaches our servers.
How we use it
To take payment for and deliver your order, to send you order and delivery updates, to answer your enquiries, and to keep the financial records the law requires us to keep.
We do not sell your personal information, and we do not send marketing email unless you ask us to.
Who we share it with
Only the services needed to run the store:
- Stripe — to process payments.
- Our email provider — to send order and account emails.
- Cloudinary — image hosting (no personal data).
- Our delivery carrier — the name, address and phone number needed to deliver your parcel.
How long we keep it — retention
Orders are financial records and are never deleted. We retain order records, including the delivery address snapshot on each order, for as long as Australian tax and corporations law requires.
If you close your account, we anonymise it rather than erase it: your name, email address, phone number and saved addresses are removed, and the account is deactivated. Your past orders remain, in anonymised form, because we cannot lawfully delete a financial record.
This means "delete my account" removes your identifying details but not the historical fact of the transactions. If that distinction matters to you, please contact us before closing your account.
Cookies
We use one essential cookie to keep you logged in. It is httpOnly, meaning scripts in your browser cannot read it. We do not use advertising or tracking cookies.
Accessing or correcting your information
You can view and update your name, email, phone and addresses at any time from your account. To request a copy of what we hold, or to have something corrected, contact us.
Contact and complaints
Email info.byeloiseclaire@gmail.com or call (+61) 434 026 730. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).